Terms & Conditions

These terms and conditions are provided by QCSG Ltd t/a Toyful.ie (referred to as ‘us’, ‘our’ or ‘we’ in these terms) and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms and conditions.

These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on our website. We reserve the right to close any of the website at any time, and to amend or correct any website content, with or without prior notice.

Description Of Products

Each product on this website is listed subject to its Product Description. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was posted on the website. Price savings are evaluated on prices charged for previous 30 days or manufacturer’s suggested retail price or original retail prices. Prices quoted on this website are for guidance only and may vary from prices charged in-store.

Delivery 

Delivery Charges are as follows:

• €5.99 for most normal items
• A higher charge may be charged for bulky goods – we will advise of this charge before shipping

The relevant delivery charge will appear at time of payment.

DELIVERY TIMES

Orders are generally dispatched next day with our courier DPD, and delivered the following day.

Deliveries are made Monday to Saturday.

You will receive an automatic email when your order has been dispatched.

If your order is urgent please email or call us and we will respond as best as we can to your requirements.

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact us via email or phone and we will organise return of goods and a refund.

SHIPPING

We can ship orders to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Delivery Failure

If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 5 days. 

It is the responsibility of the customer to ensure there is someone at the delivery address to sign/accept the parcel. If no one is present the courier may deliver the goods to a neighbour or leave in secure place. If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please contact Customer Services directly through our website.  Notification of such failures must be made within 3 working days from the “date of delivery”. Failure to raise a query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.

Stock Outs

Usually everything displayed on our site as In Stock is present in our warehouse and available for immediate dispatch. In the event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out and a refund will be processed immediately. If the item out of stock is part of larger order, all other goods will be dispatched.

Returns & Refunds

All goods must be inspected by you upon receipt and any damage in transit or shortages must be notified to info@toyful.ie within 48 hours of receipt. No claims for damage in transit or shortages will be considered after this period.

We understand that you may need to return an item to us and for this occasion we have tried to make our returns process as simple as possible for our customers.

If You No Longer Need The Item(s)

We hope you will be delighted with our product and service, but should you change your mind or have selected a wrong item in error and wish to return product(s) to us. You should inform us of your decision within 30 days from receiving the item(s). 

For Quality Reasons we have to inspect the item(s) you have returned, to ensure they have been restored to us in full and good order. Upon completing a satisfactory validation of the item(s) returned, we will refund you any money paid for the product. We will normally process your refund within 5 working days from receiving your return. Refunds are made using the same form of payment as used to make the original transaction. Please note this is longer than we would like to take, but due to the current COVID19 situation please allow us a little extra time.

We ask you to ensure your unwanted product is complete, unused and in ‘as new’ condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). Please return the item(s) with the original box, packaging and accessories.

In the unlikely event of there being any problems concerning the goods restored to us or the processing of a refund we will aim to contact you as soon as possible.

If You Receive A Faulty Item(S):

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

In all cases, items will be inspected and if confirmed as faulty we will issue a suitable form of redress (replacement/repair/refund).

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost. Should a customer fail to settle cost of reshipping, item(s) will be destroyed after 30 days, from the date of notification.

We suggest that before you return an item as faulty, ensure you have checked the batteries, please note that all toys work best with alkaline batteries.

If You Receive Your Item(s) Damaged:

We and our couriers take the greatest possible care to see that your order is delivered in pristine condition. However, in the unlikely event that you take delivery of a parcel which shows signs of damage, please, where a signature is required, sign that the parcel IS DAMAGED, and then please report the damage WITHIN 3 WORKING DAYS  to info@toyful.ie

We shall arrange a collection of damaged items. Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund or arrange a replacement. 

If The Correct Product Is Ordered & The Wrong Item(s) Delivered:

Our Quality System ensures we check that items sent out match the order placed. However, errors can sometimes occur.

We apologise if we have mistakenly sent you a product which does not match the details on your agreed order. You must inform us within 5 working days of receiving the product, and we will arrange collection.

We ask you to ensure that the unwanted product is complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product, the product or packaging should not be damaged in any way). Please return the item(s) with the original box, packaging and accessories.

In the unlikely event of there being any problems concerning the returned item(s) or the processing of a refund we will endeavour to contact you as quickly as possible.